Shipping policy

Shipping Policy

Thank you for shopping with Mokarve. We carefully prepare and ship each order to make sure your wooden pieces arrive safely.

Order Processing Time

Most orders are processed within 3–7 business days after payment is confirmed.

During holidays, high-volume periods, or special product launches, processing time may be slightly longer.

Shipping Time

Estimated delivery time depends on the destination country, shipping method, customs clearance, and local delivery service.

Typical estimated shipping times:

United States: 7–15 business days
Canada: 10–20 business days
United Kingdom: 7–15 business days
European Union: 10–20 business days
Australia: 10–20 business days
Other countries and regions: 10–25 business days

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your shipping address, product weight, and available shipping methods.

Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to update after the package is shipped.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other local fees charged by the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. Customers are responsible for any customs duties, taxes, or import fees required by their country.

Incorrect Shipping Information

Please make sure your shipping address is complete and correct before placing an order.

Mokarve is not responsible for delays, lost packages, or failed delivery caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us. We will help check the tracking status and work with the shipping carrier when possible.